10to8 utilises tags that allow you to automatically include information relating to a booking in any emails that are sent. This guide outlines these tags.
In order to customise communications you will require the Grow Plan or above.
For information on other types of tags, please see these guides:
Email Tags / SMS Tags / Voice Tags
Sections
Voice Tags
When editing the contents of your voice reminders, under Configuration > Messaging > Customer Messaging, you can add tags to predetermine particular details of the message, such as the date and time of the appointment. Here is a list of all available tags, and what information they include.
- {{datetime}} - The date and time the appointment is due to start
- {{event_name}} - The name of the service that was booked
- {{end_datetime}} - The time and date the appointment is due to finish
- {{old_event_datetime}} - For rescheduled appointments, the date and time the booking was previously scheduled for
- {{organisation_short_name}} - The name of your business, shortened for SMS
- {{organisation_number}} - Your businesses phone number
- {{organisation_email}} - Your businesses email address
- {{staff_name}} - The name of the staff member taking the appointment
- {{recipient_name}} - The name of the person receiving the message
- {{location_address}} - The address at which the appointment is due to take place
Troubleshooting Issues
If you have any questions about voice tags or any suggestions for tags we could include, please do reach out to our Support Team! Click here to contact Support.
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