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Description
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Issue with 10to8
General/Set Up question
Customer Dashboard
Feature Request/Product Feedback
Question about my subscription
Talk to marketing
Talk to sales
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<div class="control-group ticket_section"> <label class=" required control-label cf_what_part_do_you_have_issues_with_1306504-label " for="helpdesk_ticket_cf_what_part_do_you_have_issues_with_1306504">What part do you have issues with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_what_part_do_you_have_issues_with_1306504_60000109624" name="helpdesk_ticket[custom_field][cf_what_part_do_you_have_issues_with_1306504]"><option value="">...</option> <option value="Calendar Sync">Calendar Sync</option> <option value="Availability">Availability</option> <option value="Messaging">Messaging</option> <option value="Services">Services</option> <option value="Log In">Log In</option> <option value="Integrations">Integrations</option> <option value="Online Payments">Online Payments</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Issue details</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue_details_1306504_60000109624" name="helpdesk_ticket[custom_field][cf_issue_details_1306504]"><option value="">...</option> </select></div><div class="level_3"><label class="required">More information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_additional_details_1306504_60000109624" name="helpdesk_ticket[custom_field][cf_additional_details_1306504]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_what_part_do_you_have_issues_with_1306504_60000109624').nested_select_tag({"data_tree":[["Calendar Sync","Calendar Sync",[["Sync into 10to8","Sync into 10to8",[]],["Sync out of 10to8","Sync out of 10to8",[]],["Error on the calendar sync page","Error on the calendar sync page",[]],["Issue with setting up the calendar sync","Issue with setting up the calendar sync",[]],["Other","Other",[]]]],["Availability","Availability",[["Issue with setting up my working hours","Issue with setting up my working hours",[["Error message on the availability page","Error message on the availability page"],["Changes to working hours do not show up on the calendar","Changes to working hours do not show up on the calendar"],["Other","Other"]]],["No slots available on the booking page","No slots available on the booking page",[["No slots for class bookings","No slots for class bookings"],["No slots for one-to-one bookings","No slots for one-to-one bookings"],["Other","Other"]]],["Other","Other",[]]]],["Messaging","Messaging",[["Customer Messaging","Customer Messaging",[["Issue with setting up customer messaging","Issue with setting up customer messaging"],["No text message has been send to the customer","No text message has been send to the customer"],["No email has been send to the customer","No email has been send to the customer"],["Other","Other"]]],["Staff Messaging","Staff Messaging",[["Error when setting up staff reminders","Error when setting up staff reminders"],["No text message was send to the staff member","No text message was send to the staff member"],["No email was send to the staff member","No email was send to the staff member"],["Other","Other"]]],["Other","Other",[]]]],["Services","Services",[]],["Log In","Log In",[["Password issues","Password issues",[["It won't accept my password","It won't accept my password"],["I did not get a password reset email","I did not get a password reset email"],["Other","Other"]]],["It's telling me my account is inactive","It's telling me my account is inactive",[]],["I am unable to accept a staff invite","I am unable to accept a staff invite",[["The staff invite was received less than 24 hours ago","The staff invite was received less than 24 hours ago"],["The staff invite was received more than 24 hours ago","The staff invite was received more than 24 hours ago"],["Other","Other"]]],["Other","Other",[]]]],["Integrations","Integrations",[["Zoom","Zoom",[["Zoom link was not created for meeting","Zoom link was not created for meeting"],["Error on Zoom page in 10to8","Error on Zoom page in 10to8"],["Can't connect Zoom","Can't connect Zoom"],["Other","Other"]]],["Microsoft Teams","Microsoft Teams",[["Microsoft Teams link was not created for meeting","Microsoft Teams link was not created for meeting"],["Error on Microsoft Teams page in 10to8","Error on Microsoft Teams page in 10to8"],["Can't connect to Microsoft Teams","Can't connect to Microsoft Teams"],["Other","Other"]]],["Salesforce","Salesforce",[["Appointments are not syncing to Salesforce","Appointments are not syncing to Salesforce"],["Customers are not syncing to Salesforce","Customers are not syncing to Salesforce"],["Other","Other"]]],["Zapier","Zapier",[["Error when connecting 10to8 and Zapier","Error when connecting 10to8 and Zapier"],["Error on my Zap","Error on my Zap"],["Other","Other"]]],["Other","Other",[]]]],["Online Payments","Online Payments",[["Can't connect Stripe","Can't connect Stripe",[]],["Can't connect PayPal","Can't connect PayPal",[]],["Can't connect SagePay UK","Can't connect SagePay UK",[]],["No payment taken on booking","No payment taken on booking",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"60000109624","subcategory_id":"helpdesk_ticket_custom_field_cf_issue_details_1306504_60000109624","item_id":"helpdesk_ticket_custom_field_cf_additional_details_1306504_60000109624"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_how_many_appointments_do_you_book_per_month_1306504-label " for="helpdesk_ticket_cf_how_many_appointments_do_you_book_per_month_1306504">How many appointments do you book per month?</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_cf_how_many_appointments_do_you_book_per_month_1306504" name="helpdesk_ticket[custom_field][cf_how_many_appointments_do_you_book_per_month_1306504]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_how_many_staff_members_do_you_want_to_add_to_10to8_1306504-label " for="helpdesk_ticket_cf_how_many_staff_members_do_you_want_to_add_to_10to8_1306504">How many staff members do you want to add to 10to8?</label> <div class="controls "> <input class=" required number section_field span12" id="helpdesk_ticket_custom_field_cf_how_many_staff_members_do_you_want_to_add_to_10to8_1306504" name="helpdesk_ticket[custom_field][cf_how_many_staff_members_do_you_want_to_add_to_10to8_1306504]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_phone_number_1306504-label " for="helpdesk_ticket_cf_phone_number_1306504">Phone number</label> <div class="controls "> <input class=" required number section_field span12" id="helpdesk_ticket_custom_field_cf_phone_number_1306504" name="helpdesk_ticket[custom_field][cf_phone_number_1306504]" size="30" type="text" /> </div> </div>
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