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Introducing the New 10to8 Dashboard 

We’re excited to announce the introduction of the new 10to8 dashboard!


We’ve recently released a new version of the 10to8 dashboard, with an updated interface packed full of useful metrics designed to enable you to see how your business is doing at a glance. 


You will be taken to the new 10to8 dashboard as soon as you log in to 10to8, and you can click to access it again later by clicking the ‘Dashboard’ tab within the left-hand menu.


screenshot showing the dashboard tab highlighted in the 10to8 menu


How to use the New Dashboard shortcuts

At the top of the new 10to8 dashboard, you will find a selection of shortcuts to help you manage your account. 


screenshot showing the new dashboard shortcut cards


Your booking page URL is displayed at the top of the dashboard, along with confirmation of its status. If the status shows as “LIVE” this means that your booking page is up and running, ready to take bookings from your customers. You can click the “Copy Link” button to quickly copy your booking page URL, if you need to paste it elsewhere or send it directly to your customers. 


Clicking “Manage” will take you to “Configuration” > “Online Booking” > “Booking Page”, where you can make changes to your booking page settings. 


The other shortcuts are as follows:


Add Services – Click this to head to “Set Up” > “Services” where you can create and modify the services you offer. 



Add Staff/Teams – Click this to head to “Set Up” > “Staff” where you can manage your staff permissions, update their details, and add/remove staff members. 



Add Locations – Click this to head to “Set Up” > “Locations” where you can add and configure the locations at which your services are offered. 



Change Working Hours – Click this to head to “Set Up” > “Availability” where you can add, remove or edit your working hours. 



How to use the New Dashboard metrics

The new 10to8 dashboard houses a number of new, insightful metrics. These metrics provide you with a simple breakdown of how your business has been doing throughout the current week, the previous week and what’s up and coming for the next week.




You can select your desired week view from the drop-down menu, and click the 'Refresh' button whenever you'd like to check for immediate updates:


 

The metrics displayed within the new 10to8 dashboard are as follows:


Top Services - These are your services that are most frequently booked. Your top services will be shown along with the number of times those services have been booked per week. You will also be able to see when this metric was last updated. 



Bookings & no-shows per day - This graph displays the total number of bookings and no-shows per day, for the week you are currently viewing. 



Bookings per week – The total number of bookings made over a one-week period. This includes bookings made by customers via your online booking page, and bookings made by your staff. 



No-shows per week – The total number of no-shows across all of your bookings over a one-week period. These are customers who did not attend their appointments.



Messages sent per week – The total number of messages sent over a one-week period. This includes both Email and SMS messages and refers to booking confirmations, booking reminders, follow-ups, other booking notifications (e.g. changes made to bookings), and other messages sent directly to customers via the activity window within the 10to8 calendar.



Payments taken per week – The total number of payments taken from customers over a one-week period. Payments will be taken from customers when they book services with you that are configured to require payment at the time of booking. The number of such payments will be recorded by the 10to8 dashboard and reflected here. 



New customers per week – The total number of new customers who have booked an appointment with you in the set time period.


 

Average satisfaction responses per week – The average number of responses you have received via your customer satisfaction surveys over a one-week period. You can enable/disable your customer satisfaction surveys and find the code to embed your 10to8 rating badge in “Configuration” > “Messaging” > “Satisfaction Surveys”.



Zoom meetings per week – The total number of Zoom meetings you have hosted and are due to host over a one-week period. You can host Zoom meetings for your online services via 10to8, once you have connected your Zoom account to your 10to8 account.



Bookings by staff per week – The total number of bookings made by your staff over a one-week period. Internal meetings and events are not included in this total.


Bookings by customers per week – The total number of bookings made by your customers over a one-week period. Customers can use your online booking page to book appointments, or can be sent direct booking invites for particular services that you might not wish to be shown on your booking page. All such bookings will be reflected in this number. 



Visits to your booking page - The total number of visits to your 10to8 booking page over a one-week period. New and returning visitors are counted here.


Unique visitors to your booking page - The total number of new, unique visitors to your 10to8 booking page over a one-week period. These are visitors who had not previously been to your booking page. 


% Time still available for bookings - This is the the percentage of your available time you have left to use for further bookings throughout the week.


For more help

If you encounter any issues with 10to8's New Dashboard or have any questions, please contact our Support Team by clicking here.