10to8 gives you the option to choose different styles of email templates for sending communications out to all your customers. 


Sections

Free, Basic, Grow, and Bigger Business Plans

All plans come with standard email HTML called 10to8 Classic or 10to8 Basic which are both professional, sleek and informative email layouts. To choose between the two styles please go to 'Configuration' > 'Messaging' > 'Extra Email Settings' and select either option from the drop-down menu. 



You also have the choice to upload a logo for your emails to make them more personalised to your business. The recommended size for this logo is 200x200 pixels.


Enterprise Plans

Please be aware that the ability to upload a custom HTML template with tags is only available on the Enterprise plan. If you are interested in upgrading your account please reach out to our Support team to discuss whether your business is eligible for this.


A badge reading Enterprise.


Here we will explain how you can use HTML Email Tags with your 10to8 account to build a personalised template for your emails that appears exactly the way you would like it. These tags are different from the ones used in Customer Messaging as they are used to create the template and not the content of the messages. 


You can only upload one email template, and it is important to include the {{ content }} tag in order to display the appointment information in each email that is sent. In order to edit the content of the email notifications please head to 'Configuration' > 'Messaging' > 'Customer Messaging', you can view a guide by clicking here which will explain how to customise this and find which tags are available. 


How to add Email Tags

To include Email Tags in your message contents follow the steps below:

1. Go to the Configuration tab in the left-hand menu, then Messaging then Extra Email Settings.

A screenshot of the menu


2. Here you can edit the single HTML template for your emails by clicking Add New Template.


3. Now you can edit your email template. Be sure to use {{ before a tag, and }} after, for the system to recognise the tags. (For example, {{organisation_name}} would print the name of your organisation in the email contents).

10to8 will save your updated message contents automatically.


Available Tags

The following tags are available to help when configuring your email template:

  • {{ organisation_name }} - The name of your business.
  • {{ organisation_number }} - Your phone number.
  • {{ logo }} - The URL for your logo.
  • {{ booking_page_url }} - The URL for your online booking page.
  • {{ email_heading }} - The heading in the email, which might be "New Appointment", "Appointment Cancelled", etc.
  • {{ content }} - The  main content of the message which includes details of the appointment. You can edit the content of each type of message under Configuration - Messaging - Customer Messageing.
  • {{ day_of_week }} - The day of the week when the appointment is, in the language of the customer.
  • {{ day_of_month }} - The day of the month when the appointment is.
  • {{ month_and_year }} - The month and year (e.g. August 2020) when the appointment is. 
  • {{ appointment_name }} - The name of your appointment, the service name. 
  • {{ with_name }} - The name of the member of staff the appointment is with. 
  • {{ start_time }} - The start time of the appointment, formatted in the customer's language and time zone. 
  • {{ end_time }} - The end time of the appointment, formatted in the customer's language and time zone. 
  • {{ length }} - The length of the appointment, formatted as " X hours, Y minutes". 
  • {{ location_name }} - The name of the location, which you can change under Setup - Locations.
  • {{ location_place_id }} - The Google Place Id for the location, which can be used to link to a map.
  • {% for dial_in_number in dial_in_numbers %}{{dial_in_number}}{% endfor %} - A list of dial in numbers for Zoom meeting rooms.
  • {{ meeting_id }} - Zoom meeting room Id.
  • {{ primary_button_text }} - The text of the Reply, Change, Cancel button in the email (if one is shown).
  • {{ primary_button_url }} - The URL of the Reply Change Cancel button in the email (if one is shown).
  • {{ secondary_button_text }} - The text of the video conferencing software button in the email (if one is shown).
  • {{ secondary_button_url }} - The URL of the video conferencing software button in the email (if one is shown).
  • {{ add_to_yahoo_url }} - A link the recipient can click to add the booking to their Yahoo Calendar.
  • {{ add_to_google_url }} - A link the recipient can click to add the booking to their Google Calendar.
  • {{ add_to_outlook_url }} - A link the recipient can click to add the booking to their Outlook calendar.
  • {{ add_to_office_365_url }} - A link the recipient can click to add the booking to their Office 365 Calendar.
  • {{ tracking_pixel_url }} - The URL of a pixel that 10to8 can use to track whether emails are opened. 


For appointments that are changed, you can also access the old values of the following tags in order to highlight exactly how the appointment has changed:


  • {{ old_appointment_name }}
  • {{ old_with_name }}
  • {{ old_start_time }}
  • {{ old_end_time }}
  • {{ old _length }}
  • {{ old_location_name }}
  • {{ old_location_place_id }}


Troubleshooting

If you are in need of any further assistance, or if you encounter any problems when trying to use the Email Tags, please click here to find out how to contact our Support team.