Most calendar sync issues can be easily resolved. This article will take you through some relevant troubleshooting steps to find a resolution. All options necessary to fix calendar sync issues can be found under 'Integrations' > 'Calendar Sync'.


Screenshot showing the integrations menu with the calendar sync section highlighted



Sections


If Appointments From Your Personal Calendar Don't Sync Into 10to8 

Firstly, make sure that you have selected the option to 'Sync [Calendar Provider] appointments into 10to8', and that the 'Sync all appointment information' option is selected as well. 


screenshot showing the configure calendar sync window


Secondly, if any errors appear in the 'Status' box, make sure to dismiss them.

More information on calendar sync errors can be found under the "If you are seeing a 'There was an error syncing your calendar' message" section of this guide.


screenshot showing a calendar sync error in the status section


Thirdly, refresh your calendar by clicking the 'Refresh Calendar' button, found in the 'Calendar Sync Settings' section. 


screenshot showing the calendar sync settings section with the refresh calendar button highlighted



If 10to8 Appointments Don't Sync Into Your Personal Calendar 

Firstly, make sure you have selected the option to 'Sync 10to8 appointments into [Calendar Provider]'. 


screenshot showing the configure calendar sync window


Secondly, if any more errors appear in the 'Status' box, make sure to dismiss them. 


Thirdly, refresh your calendar by clicking the 'Refresh Calendar' button, found in the 'Calendar Sync Settings' section.


If You Are Seeing A "There Was An Error Syncing Your Calendar" Message

Most errors can be fixed by dismissing them. Please click the button provided to dismiss the errors and wait a few minutes. If the error reappears, please contact our Support Team.


If Your Calendar Has Been Unlinked 

If your calendar has been unlinked, please follow these steps:


1. Click the 'Activate calendar sync for more calendar providers' button, found under 'Calendar Sync Settings'. 


screenshot showing the calendar sync settings menu with the activate calendar sync for more calendar providers button highlighted



2. Select your calendar provider from the options provided by Cronofy. 


screenshot showing the available third-party calendar sync providers


3. Once you've connected your calendar to 10to8, simply select the options for 'Sync 10to8 appointments into [Calendar Provider]' and 'Sync [Calendar Provider] appointments into 10to8', as well as the option to 'Sync all appointment information'.


4. 10to8 should now resync. This may take a few minutes. Once this is done, your calendars should have successfully resynced.


5. If you have any further issues, please contact our Support Team.


How To Remove Your Calendar Sync Completely From 10to8

With 10to8, you can completely remove your calendar sync at any point.


To do this, simply click the 'X' button next to the calendar you'd like to remove. Repeat this step for any other calendars you wish to remove.


screenshot showing the configure calendar sync window


Clicking this will bring up a warning box, asking you to confirm that you'd like to remove that email address from the calendar sync. Click 'OK' to remove it. 


To add a new calendar, follow the steps from the "If your calendar has been unlinked" section of this guide.


Contact Support

If you have not been able to resolve your calendar sync issue by following the steps in this guide, please reach out to our Support Team by clicking here.