When editing your Voice messages you can add specific tags, to personalize the message for your customer and their booking. You can use the following tags:

• {{datetime}}   - The date and time when the appointment is due to start
• {{event_name}}   - The name of the booking
• {{end_datetime}}   - The date and time when the appointment is due to end
• {{old_event_datetime}}   - For rebooked appointments, the date and time when the booking was due to start, before it was rebooked
• {{organisation_short_name}}   - The name of your organisation, shortened for SMS
• {{organisation_number}}   - Your organisation's phone number
• {{organisation_email}}   - Your organisation's email address
• {{staff_name}}   - The name of the staff member taking the appointment
• {{recipient_name}}   - The name of the person receiving the message
• {{location_address}}   - The address where the appointment will take place